Privacy Policy

Effective Date: June 2025

At Petimony, your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, services, and digital platform (the "Platform").

By using Petimony, you agree to the practices outlined in this Policy. If you do not agree, please do not use the Platform.

1. Definitions

"Petimony," "we," "us," or "our" refers to Petimony Inc.
"User," "you," or "your" means the individual using the Platform.
"Personal Data" refers to any information relating to an identifiable person.
"Services" means the web-based planning platform and related tools offered by Petimony.

2. Information We Collect

We collect information to operate, improve, and support our Services.

a. Information You Provide

Name, email address, phone number
Pet profile details (e.g., name, medical needs, routines)
Guardian contact info (name, relationship, email)
Payment-related details (handled securely by third-party processors)

b. Automatically Collected Information

IP address, browser/device type
Usage logs, page views, session data
Cookies and tracking pixels for analytics and performance

c. Information from Third Parties

Invited guardians or referrals
Social logins (if enabled)

3. How We Use Your Data

We use your data to:

Deliver and maintain the Platform
Customize your experience and pet care plans
Provide secure access for nominated guardians
Communicate updates, alerts, and support
Analyze and improve product functionality
Comply with legal obligations

We do not use your data to create legal agreements or contracts.

4. Legal Basis for Processing

For users in Canada, California, and the EEA, our data processing is based on:

Consent
Performance of a service
Legal compliance
Legitimate business interest (e.g., fraud prevention, analytics)

5. Sharing of Data

We do not sell your data. We may share it in limited cases:

With guardians you assign to give them care access
With vendors and service providers (e.g., cloud hosting, analytics, email)
During business transfers (e.g., acquisition, merger)
To comply with law or protect rights and safety
With your consent

6. Cookies & Tracking Technologies

We use cookies to:

Remember your preferences
Analyze site usage
Improve platform functionality
Deliver optional marketing communications (with consent)

You may control cookies through your browser settings.

7. Your Rights

Depending on your jurisdiction, you may:

Access or correct your personal data
Request deletion or restriction of use
Withdraw consent for communications
File a complaint with your data protection authority

8. Data Retention

We retain data as long as needed to:

Maintain your pet care plans
Enable secure guardian access
Meet legal and compliance obligations
Support customer service needs

You may request deletion at any time, but some data may be retained as required by law.

9. Data Security

We implement SOC 2–compliant practices including:

Encrypted transmission and storage
Secure infrastructure and firewalls
Role-based data access restrictions

While we take strong precautions, no system is 100% secure. Use of the Platform is at your own risk.

10. International Transfers

Your data may be stored or processed in Canada, the United States, or other jurisdictions where our trusted vendors operate. By using Petimony, you consent to this transfer.

11. Children's Privacy

Petimony is not intended for individuals under 18. We do not knowingly collect data from minors. If you believe a child has used the Platform, contact us immediately at support@petimony.com.

12. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

Know what personal information is collected
Request deletion of personal information
Opt out of the sale of personal data (we do not sell your data)
Exercise rights without discrimination

To exercise any of these rights, email us at support@petimony.com.

13. Canadian Privacy Compliance (PIPEDA)

Petimony complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and related provincial laws. Canadian users have the right to:

Request access or correction
File a complaint with the Office of the Privacy Commissioner of Canada

14. Updates to This Policy

We may update this Policy periodically. Material changes will be communicated via email or in-app notices. The latest version will always be available on our website with the "Effective Date" listed at the top.

15. Contact

For questions, requests, or complaints related to privacy, contact:

Petimony Inc.

📧 support@petimony.com

Subject line: Privacy Request